REFUND & EXCHANGES
We want you to love your Faari hair, but if the texture, length, or shade isn’t quite right, we’ve got you covered.
We accept eligible returns requested within 7 days of your delivery date.
To start a return, email us at thefaarihair@gmail.com with your order number and the reason for return. Our team will confirm the next steps.
Please note: all returns are subject to a quality and hygiene inspection, handled in the order received. Please allow up to 7 working days for your return to arrive, be inspected, and processed for refund.
Return shipping costs are the customer’s responsibility, unless the item is faulty or not as described.
Before You Return
To be eligible, your extensions must:
• Still have the original Faari tag attached, in resalable condition
• Have all original packaging intact
• Not be altered in any way (brushed out, cut, coloured, or heat-styled)
• Show no signs of wear
• Not be a final sale, clearance, or bundle-exclusive item
If your return doesn’t meet these conditions, we may decline the return.
Faulty Items
If your item arrives faulty or not as described, contact us within 7 days with photos of the issue. In this case, we’ll cover the cost of return shipping.